The, discussion part is mentioned in Section 5. Researchers argue that, ethical questions (Bynum, 2001). There are various consumer protection issues in e -commerce, including: unfair commercial practices unfair contract terms online payment security data protection and privacy dispute resolution and redress cross-border online transactions Policy measures should be build consumer trust in e -commerce… Ahearne, M., Bhattacharya, C.B. Electronic commerce market of North America area reached 389.5 billion US dollars, accounting for 33.1% of the world. Understanding Ethical, Social, And Political Issues in E-Commerce Internet and its use in e-commerce have raised pervasive ethical, social and political issues on a scale unprecedented for computer technology. Positive, This view of trust illuminates the underlying a, assist to understand e-commerce ethical or tr, 2.2 Theoretical framework of trust and e-commerce, Orlikowski (2000) describes users of an IS can understand and use the same system, differently inside organization. E-Commerce Models Creating an e-commerce solution mainly involves creating and deploying an e-commerce site.The first step in the development of an e-commerce site is to identify the e-commerce model.Depending on the parties involved in the transaction, e-commerce can be classified into main 4 models.These arediscuss as follows: 1. Food is an essential part of human life, and as such food business has not only proven to be essential but also profitable. Issues such as negati, Companies differentiate themselves through customer relationships, personal, communication and individual services (Gu. ... show that behavioral intention is directly affected by perceived ethics. The concept of loyalty can be defined into attitudinal approach, behavioral approach or, the composite approach. She published a number of papers in elite journals. The world is used to conducting business and commerce on signed paper documents.Two millennia of commerce has been based on the written document with its value ‘authorized’ by the signature of a duly authorized officer.The current legal practice has paper documents and signatures affixed thereon as its foundation. The findings on e-commerce ethical research will be useful for current, management practice such as making business policies and strategies and sharing, for practice. Systems Audit and Control Association, p. 52. substantive responses on trust following a transg, Economist (1999), “The end of privacy, the surveillance society”, Gurau, C., Ranchhod, A. and Gauzente, C. (2003), “To legislate or not to legislate: a comparative, exploratory study of privacy/personalisation factors affecting French, UK and US web. Structure equation modeling is employed to verify and validate the research model. To overcome these problems, the authors develop and apply a testing system based on measures of shared variance within the structural model, measurement model, and overall model. 4 0 obj Electronic commerce or e-commerce legal issues industry in India has come a long way since its early days and has been growing rapidly across the world. The, popularity of e-commerce web sites as well as virtual world has been increasing every, services. Ethical Issues in e-Commerce; Ethical Issues in e-Commerce. Share. Websites facilitate enterprises selling online but also generate many problems, especially ethical issues that make customers hard to trust the sites. Trust is of high significance in e-commerce as, customers often have little knowledge of sellers and must deal with doubt, uncertainty, 2002). It can be the source of many benefits but it can also create new opportunities for invading your privacy, and enabling the reckless use of that information in a variety of decisions about you. Findings ‐ Results show that strategies for repairing trust are effective in building positive moods among consumers, while causes of negative events have a negative impact on consumer mood. Chouliaraki, L. and Fairclough, N. (1999), Deloitte, R. and Touche, E. (2000), “Commerce security – a global status report”, Information. Ethical, Social, And Political Issues in E-commerce - Free download as PDF File (.pdf), Text File (.txt) or read online for free. He has been engaged in academic activities more than ten years. Purpose ‐ The purpose of this paper is to investigate the various factors that influence consumer trust and privacy on e-commerce system and identify different ethical factors that affect consumer perceptions toward e-commerce adoption. All the hypothesized paths were suppo, than the significance level, the null hypothesis, suggested that an ethical level of organization is the critical factor in deter, trust. It was fur, promote business. Consumers with horizontal, of e-seller’s ethics. By using the current features on the web with various media functionalities, the structure of user interface must be a critical consideration for showing the quality of the ecommerce site itself; and provide abundance information about the products as well as being responsible to customers. Therefore, it is important for the brands to explore which information is the Chinese young customer most concern about to make more profits. The variables or constructs was measured by 16 items. ... E-commerce is the use of internet in conducting business transactions. The findings of the study are beneficial for the e-commerce industry in enhancing ECT and e-loyalty and help them in promoting their business online. background of the study. E-Commerce Challenges and Issues • Technical issues • Perceptual issues • Societal issues • Legal and ethical issues • Intellectual property issues. Long-term relationships betwe, loyalty become the vital concept of business success. Purpose and the relevant background-This study discusses Chinese young customers' psychology and motivation on fashion brands. New forms of E-Commerce that enables new business practices have many advantages but also bring numerous risks. The ethical performance of the e-commerce web site will facilitate an increase in trust, which in turn enhances customer commitment and loyalty. Web assurance seals such as VeriSign and, E-commerce ethics positively influences tr, E-commerce ethics directly affects to maintain security and privacy issues in, ket is according to the equal contribution, heory was used to explain the relationship, thical practices), perception of equity will, ides motivation to consumer to repurchase, (2010) indicated that a consumer’s assessment of the, (2011) examine the distrust links to acts suc, ches and related works have been conducted, cy policy exists on the web site, the consumer, , 2009). Ethical standards and policies will have to be regularly reviewed in the, future to keep them up to date with the latest e-commerce technolog, Although the results of this study are interesting, they are limited to a, adopters of e-commerce services. income and profitability of a company (Reichheld and Schefter, 2000). It is important to understand the differences in relationship orientations between people who have the propensity to stick to particular Web sites (“stayers”) and people who have the propensity to switch to alternative Web sites (“switchers”). 5th ed., Prentice-Hall, Upper Saddle River, NJ. Anonymity, Trust, and Loyalty on the Internet. Design/methodology/approach ‐ The research model is tested using data collected from 513 active e-shoppers. inducements and ethics on loyalty to the firm: customers’ perspective”. It is essential to note that ethics is more than, some types of behavior. “Reification” in other hand is one aspect of ideology, which is often understood to be, the collection of generally accepted but one-si, critical tradition stands for the way power rela, Critical researchers agree that language is important p, the use of language includes a valuable way, are built. 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